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Returns / Reverse Logistics
EchoData provides Returns Processing and Reverse Logistics for customers
across a wide range of industries. We process returns direct from consumers
and retail channel partners' alike, establishing a set of customized rules
for the disposition of products. Whether these assets are returned to stock
as usable components, recycled, discarded or returned to the original
manufacturer for refurbishment, EchoData offers detailed reporting on the
status of all items so clients can make informed decisions. Maximizing this
part of the product lifecycle is as important as the original production itself.
Returns are promptly handled through the use of our Returned Material Authorization
(RMA) module. As product orders are returned to EchoData, they are automatically
received into our system as returned product, quarantined in our Materials Review
Board (MRB) and managed immediately or periodically based on the requirements of
the program.
Our services include:
- Items inspection and breakdown for inventory reallocation or disposal.
- Automatic reshipment of new product or immediate reporting for credit authorization
- Electronic returns data file confirmations
Complete access to your inventory and shipping information is provided through eLink, enabling real time visibility and reporting anytime, anywhere.
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