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Returns / Reverse Logistics
Our 3rd party fulfillment services include returns processing. Returns are promptly handled through the use of our Returned Material Authorization (RMA) module. As product orders are returned to EchoData, they are automatically received into our system as returned product, quarantined in our Materials Review Board (MRB) and managed immediately or periodically based on the requirements of the program.
Our services include:
- Items inspection and breakdown for inventory reallocation or disposal.
- Automatic reshipment of new product or immediate reporting for credit authorization
- Electronic returns data file confirmations
Complete access to your inventory and shipping information is provided through eLink, enabling real time visibility and reporting anytime, anywhere.
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