EchoData offers the proven experience and service dedication to meet all
your call center needs, seamlessly and reliably. Whether it's fielding
customer inquiries or taking orders, to communicating detailed product
or service information and managing complex service requirements, our
highly trained professionals have the skilled expertise you require. By
engaging our customer care team to operate as a seamless extension of
your organization, you gain the time and resources to better focus on
growing your business.
Let EchoData Manage Your Inbound and Outbound Call Center Needs:
- Fully-integrated web-based order taking services
- Customized e-commerce website integration and set-up
- Comprehensive agent training ensures quality service and effective sales closing
- Scripted FAQ integration provides for efficient and effective question answering
- High end services including up selling and cross selling
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- Scripting, analysis and programming
- IVR Greeting/Front End support: scripting, analysis and programming
- Toll-free number registration and monthly maintenance
- Per-minute-pricing (pay only for minutes used)
- Courteous call center agents handle your calls 24/7/365 (after hours, weekends, holidays included)
- Multi-lingual support
- Online reporting tools
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