We often refer to AMS Fulfillment as a top-notch, full-service fulfillment company. We all know what top-notch means… among the best… but what does full-service mean? Does it mean that we handle every fulfillment need that a client may have, including such details as gift wrapping and engraving? The answer is Yes – AMS is truly full-service.
We handle the core logistics operation services for brands… functions such as order fulfillment, receiving, warehousing and storage, with an inventory management system that tracks every SKU as well as a proprietary warehouse management system developed by our in-house IT experts to manage the flow of goods from production to the end customer.
We do pick, pack and ship, and its worthy of mentioning that we have very good relationships with the carriers. AMS has the expertise to meet the challenges associated with global eCommerce shipping as well as B2B shipping and we are expert at negotiating carrier discounts, minimizing the shipping costs for our clients, allowing the core company to focus on its main business while ensuring efficient, scalable supply chain management.
Value-Add Services
But of course, full-service means there is more. What if the client needs several different items picked out of their inventory and shipped together – yes we do that. And if the client needs their product assembled, we do that too. Custom packaging, kitting, and integrating marketing inserts – it’s called Kitting and Assembly and it’s just one of our value-add services.
Here is how AMS describes Value-Add Services: “VAS includes special labeling requirements for products such as: product labels, UPC stickers, price stickers, hang-tags, adding or removing hangers, carton compliance labeling (GS1/UCC-128 labels), re-packing or kitting, shrink-wrapping or bagging, gift-wrapping or gift-boxing, branded pack-outs and more…”
Returns Management
AMS has a returns team that handles our clients’ returns. If a product is in good condition when returned, we will place it back into inventory. If it needs to be repaired and then returned to inventory, we’ll handle it. Otherwise, we’ll do as our client wishes – donate or discard and recycle it. We’ll ship the replacement according to our client’s instruction. AMS provides customer service for our clients who need it, whether by phone, email, or chat.
From the AMS website we quote: “Returns are an unfortunate reality for many of our clients. At AMS, we help to streamline this negative work through our dedicated returns management team. We employ a great crew, automated systems, and client-specific processes that help to: 1) Minimize the costs associated with returns handling. 2) Quickly get inventory back onto the shelf as shippable finished goods (for those items that can be refurbished).”
Back-Office Support
AMS works with its clients as a partnership, with our fulfillment service being the operational arm of the client’s business. The AMS Client Services team engages with our clients to understand their needs, their intricacies, and their objectives. AMS describes back-office support as follows:
“At AMS, our definition of Back-office Support as a fulfillment services company is unique in that much of it is client-facing… and it is led by an experienced, proactive, and robust Client Services Team that serves as the conduit to all facets of the business, including information technology (IT), finance and of course warehouse operations! At AMS Fulfillment, we’ve known right from the start that the recipe for long-term and successful “marriages” between us and the brands we serve centers on back-office support and robust client services.”
Omnichannel Fulfillment
There is another aspect of full-service that AMS offers, and that is omnichannel fulfillment. What exactly is omnichannel fulfillment? It is when a business chooses to market and sell their products through multiple sales channels. The inventory is centralized, and the fulfillment service accommodates all of the channels, including wholesale/B2B, eCommerce, brick and mortar and drop-ship.
And there we have it… an understanding of what the term Full-Service Fulfillment actually means. We have been providing fulfillment services for more than twenty years. During that time, we have grown and expanded into a mid-size fulfillment company with operations on both the East and West coasts.
Key Benefits for Clients
What are the benefits of full-service fulfillment for our clients? The first, of course, is that the client can focus on their core business and concentrate on product development and marketing. Scalability is also a key benefit. Our clients know that AMS can handle fluctuations and growth spurts. There is also the benefit of reduced shipping costs and the speed of delivery. Perhaps the most valuable benefit is the expertise that comes from AMS’ years of fulfillment experience and technology.
If you are looking for product fulfillment, please feel free to contact us at amsfulfillment.com. We are true partners to our clients, and we focus upon their success. 2025 was a very good year for our valued clients, and we plan to continue being a top-notch full-service fulfillment service for all of those we serve.









