Returns / Reverse Logistics

EchoData provides Returns Processing and Reverse Logistics for customers across a wide range of industries. We process returns direct from consumers and retail channel partners, establishing a set of customized rules for the disposition of products. Whether these assets are returned to stock as usable components, recycled, discarded, or returned to the original manufacturer for refurbishment, EchoData offers detailed reporting on the status of all items so clients can make informed decisions. Maximizing this part of the product lifecycle is as important as the original production itself.

Our Returns/Reverse Logistics services include:

• Items inspection and breakdown for inventory reallocation or disposal.
• Automatic reshipment of new product or immediate reporting for credit authorization
• Electronic returns data file confirmations

Returns are promptly handled through the use of our Returned Material Authorization (RMA) module. As product orders are returned to EchoData, they are automatically received into our system as returned product, quarantined in our Materials Review Board (MRB) and managed immediately or periodically based on the requirements of the program.