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Client: Leading Provider of Information Management Solutions (PIMS)
Our client offers desktop and Web productivity solutions that advance the research, writing and publishing process. Its products are used wherever research is performed including all leading academic, corporate, and government institutions. PIMS offer solutions for the entire spectrum of users, from students learning to write papers to professionals publishing their research.
Business Goal: Automated Order Processing, Rapid Customer Fulfillment
Wherever critical research is performed, PIMS delivers “must-have” publishing solutions for bibliographic information management. To ensure the rapid and accurate delivery of its products to the research community, it required a turnkey fulfillment solution, encompassing warehousing, inventory management, pick and pack services, order processing, distribution, and returns management. A major consideration in choosing a fulfillment partner was the ability to process incoming orders in a real time manner, enabling the company to achieve its goal of timely customer response.
Solution: Reliable Fulfillment Partner with Advanced Systems
For over four years, PIMS has partnered with EchoData to meet its fulfillment requirements. EchoData provides end-to-end fulfillment services, including automated order processing and same day shipping support. EchoData’s technology capabilities enable orders to be fed into its internal systems in an automated fashion via electronic data transfer, text files and e-mail. Orders are then quickly processed for shipping to end users, business-to-business customers, and channel partners.
Unique Challenges: Serial Number Tracking, Real Time Information Delivery
To help facilitate tight controls on its inventory and order status, PIMS requires serial number tracking of its products on both outbound orders and returns. This process is made easy through EchoData’s integrated inventory and order management system – Manage 2000 – which provides automated inventory management capabilities and real time order tracking. Through EchoData’s eLink customer web portal, they have access to critical information on a 24x7 basis.
Results: Streamlined Operations, Enhanced Customer Satisfaction
Through its advanced technology and systems, EchoData has delivered the client an automated order processing and fulfillment solution. Partnering with EchoData has helped it to reduce customer lead times by shipping orders the same day they are received. And by capturing real time data on inventory and orders, EchoData provides PIMS with critical information to run its business even better.
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