Back Office Support

AMS Fulfillment offers full back office or BPO services to our clients who wish to completely focus on product development, sales and marketing while minimizing the need to hire a back office staff to administer their businesses. Collaborating closely with the business owner, our experienced team members proactively manage key administrative activities, including the following:

• Building customer profiles and prioritizing accounts
• Order entry
• Accounting services
• Financial reporting
• Operational reporting (e.g., available-to-sell [ATS] reports)
• Factor management
• Inbound customer service
• Operating systems
• Operations support
• EDI management and order routing
• E-commerce development
• All methods of payment processing
• Sales rep support and commission payments
• Inventory allocation management
• … and other back office functions

AMS acts as your operations arm, offering BPO services for businesses that choose to outsource specific business processes or their entire back office operation. And we are extremely proactive in our approach to client support as we work to understand and meet our clients’ business objectives.

Our BPO Team. Our BPO Account Management team shares our thoughts on best practices while innovating unique solutions, improving efficiency, tackling challenges as they arise, discovering challenges before they arise and focusing on continuous improvements.

Operating Systems. We provide our clients with access to leading web-based order management technology that can serve as an e-commerce shopping cart or a robust B2B order management tool with a wide range of helpful features and functions.  

Order Entry and Customer Service. Our in-house staff works your front office as well, dealing directly with boutique consumers, retail buyers, end consumers, distributors and sales representatives, providing high-level customer service over the phone and via email.

Accounting. Our accounting systems and trained personnel can manage your basic financial functions such as setup within our accounting system, establishment of banking relationship, accounts payable and receivable, invoicing, statements, collections, factor management and financial reporting.

AMS Fulfillment should be the first name you think of when considering outsourcing your back office operations. Having performed full back office support for years, we know how to manage administrative tasks. We even successfully handled Save the Sale in B2B customer service for our clients. AMS is the seasoned, professional fulfillment company that is prepared to be your proactive partner. Remember, when it comes to BPO, we have your back!