CALL CENTER SERVICES

EchoData’s in house call center can support all of your inbound and outbound contact needs seamlessly and reliably. Whether it’s fielding customer inquiries or taking orders, to communicating detailed product or service information and managing complex service requirements, our highly trained professionals have the skilled expertise you require. By engaging our customer care team to operate as a seamless extension of your organization, you gain the time and resources to better focus on growing your business.

Let EchoData Manage Your Outbound and Inbound Call Center Needs:

  • Fully-integrated web-based order taking services
  • Customized e-commerce website integration and set-up
  • Comprehensive agent training ensures quality service and effective sales closing
  • Scripted FAQ integration provides for efficient and effective question answering
  • High end services including up selling and cross selling
  • Scripting, analysis and programming
  • IVR Greeting/Front End support: scripting, analysis and programming
  • Toll-free number registration and monthly maintenance
  • Per-minute-pricing (pay only for minutes used)
  • Courteous call center agents handle your calls 24/7/365 (after hours, weekends, holidays included)
  • Online reporting tools