EMPLOYMENT INFORMATION

Current positions are listed below, please email your resume to employment@echodata.com

In the subject line, please note your contact name and position type.

EchoData is an equal opportunity employer.

ACCOUNT COORDINATOR

EchoData Services, Inc ., is an INC 5000 company and one of the leading third party fulfillment companies in the mid-Atlantic region. With two facilities in New Holland, PA and New Castle, DE, we are seeking an experienced Client Service Account Coordinator to join our New Holland, PA Division. Our clients are eCommerce and business to business companies located throughout the US.

If you enjoy working with nice people, in a growing company, you should consider applying for the position. The ideal candidate will be someone with technical skills especially with mobile devices, and who is also adept at transactional business. The person will interact both with the customer and the client in a fast paced and dynamic working environment. They need excellent leadership and interpersonal skills and precise attention to detail.

Responsibilities include:

  • Manage the relationship between our fulfillment clients and our operations staff
  • Daily order processing, inquiry processing, inventory checks, special requests and report generation
  • Identify, analyze and resolve customer service related issues
  • Perform problem-solving analysis on customer service processes
  • Participate in periodic client reviews and conference calls
  • Create individual client reports to analyze quarterly activity, order and service quality, key performance indicators and fulfillment activity

Qualifications:

  • Excellent written and verbal communication skills
  • Good analytical skills
  • Strong ability to multi task and prioritize in fast paced work environment
  • A general understanding and ability to communicate service capabilities to clients
  • Excellent computer skills including Word, Excel, PowerPoint and Outlook
  • Technology background and experience with cellular phones, iPad and laptops a plus

This is a full time, salaried position with flexible starting hours available. In addition to holiday and vacation pay, our benefits include medical, dental vision and life insurance with a company contribution for individual and family coverage. We also provide a 401K plan with a company match.

EchoData is an equal opportunity employer committed to caring for our clients and our employees.

We look forward to meeting you!

Job Type: Full-time

Required education: Associate Degree

Required experience: Client Services: 2 years

ACCOUNT MANAGER

EchoData Services, Inc ., is an INC 5000 company and one of the leading third party fulfillment companies in the mid-Atlantic region. With two facilities in New Holland, PA and New Castle, DE, we are seeking an experienced Client Service Account Manager, to join our New Holland, PA Division. Our clients are eCommerce and business to business companies located throughout the US.

If you enjoy working with nice people and learning new skills in a growing company, you should consider applying for this position!  The ideal candidate will:

  • have strong written and verbal communication skills
  • have worked in fast paced environments demanding strong organizational, technical and interpersonal skills
  • be able to build trust and credibility with an unwavering commitment to customer service
  • be able to resolve complex issues and build long term productive relationships
  • be confident and poised in interactions with individuals at all levels
  • be detail oriented and resourceful in completing projects
  • be able to work effectively in a team oriented environment
  • be able to think quickly, multi-task and prioritize effectively
  • be proficient in Microsoft Office products- Word, Excel, Outlook, and PowerPoint

If you have experience working in a printing company or in the 3rd party fulfillment industry that is a plus.

This is a full time, salaried position with flexible starting hours available. In addition to holiday and vacation pay, our benefits include medical, dental vision and life insurance with a company contribution for individual and family coverage. We also provide a 401K plan with a company match.

EchoData is an equal opportunity employer committed to caring for our clients and our employees.

We look forward to meeting you!

Job Type: Full-time

Required education: Associate Degree

Required experience: Client Services: 3-5 years